PRIVACY POLICY
Anand Eye Institute (AEI)
1. Introduction
Anand Eye Institute (“AEI”, “we”, “our” or “us”) is committed to respecting your privacy and protecting the personal information you share with us.
This Privacy Policy explains how we collect, use, store, disclose and protect personal information when you visit our website, enquire about our services, request an appointment or communicate with our hospital.
As an eye-care institution, AEI recognises the sensitive nature of healthcare information. We handle personal information in accordance with applicable Indian laws and our relevant operational and clinical requirements.
2. Information We Collect
The information we collect depends on how you interact with our website and services.
2.1 Personal Information
When you contact us or submit an enquiry, we may collect your name, phone number, email address, preferred hospital location and other contact details you choose to provide.
2.2 Appointment and Enquiry Information
If you request an appointment, callback or information about our services, we may collect your preferred appointment date, preferred location, reason for your enquiry and other details required to respond to your request.
Submitting an online enquiry does not automatically confirm an appointment.
2.3 Healthcare Information
If you voluntarily share healthcare-related information through an authorised communication channel, we may receive details about your eye-care concerns, relevant medical history, diagnostic reports or other information necessary to address your request.
Clinical records, prescriptions, diagnostic images, treatment information and other patient records are managed through the hospital’s applicable clinical and administrative processes.
Please use the appropriate hospital channels when sharing detailed medical information.
2.4 Insurance and Healthcare Scheme Information
If you enquire about Aarogyasri, EHS, CGHS, public sector healthcare schemes or private health insurance, we may collect information necessary to direct your enquiry to the appropriate team or explain the relevant process.
2.5 Technical and Website Usage Information
When you visit our website, certain technical information may be collected, depending on the website’s configuration. This may include your IP address, browser type, device information, pages visited, time spent on pages, referral sources and interactions with website features.
Cookies and similar technologies may also collect information about your website usage. Further details are provided in our Cookie Policy.
3. How We Use Your Information
AEI may use personal information for the following purposes:
- Responding to enquiries and appointment requests.
- Coordinating communication with the appropriate hospital location or department.
- Providing information about our doctors, specialties, facilities and eye-care services.
- Supporting patient registration, consultations, admissions, billing and related healthcare administration, where applicable.
- Responding to insurance, healthcare scheme and payment-related enquiries.
- Managing patient feedback, complaints and service requests.
- Operating, maintaining and improving our website.
- Understanding website usage and measuring website performance.
- Maintaining information security and addressing technical issues.
- Meeting applicable legal, regulatory and record-keeping obligations.
- Sending service-related communications and other permitted communications, subject to applicable requirements.
We aim to collect and use information for specific, appropriate purposes and retain it only for the period required for those purposes and applicable obligations.
4. Consent and Lawful Processing
AEI processes personal information in accordance with applicable law.
Depending on the circumstances, processing may be based on your consent, a request you have made, an applicable legal obligation or another legally permitted basis.
Where consent is required, we will seek it through the relevant process. Where processing is based on consent, you may withdraw your consent through the applicable channel, subject to legal requirements and the implications for the service requested.
5. Sharing of Personal Information
AEI may share relevant personal information with the following parties where appropriate and legally permitted:
- Authorised doctors, hospital staff and administrative personnel involved in responding to your enquiry or providing healthcare services.
- Website hosting, maintenance, IT support and technology service providers.
- Appointment management and communication service providers.
- Analytics and website performance service providers, where used.
- Insurance providers, healthcare scheme administrators or other relevant organisations involved in an authorised process.
- Government authorities, regulators, courts or other parties where disclosure is required or permitted by applicable law.
Where third-party service providers process information on our behalf, appropriate arrangements should be maintained to protect that information.
AEI does not sell personal information.
6. Medical Information and Online Enquiries
Information submitted through a general website form is used to respond to your enquiry and coordinate appropriate communication.
Website content is intended for general information and does not replace an individual medical consultation, clinical examination or professional diagnosis.
For medical advice, diagnosis, interpretation of reports or treatment recommendations, please consult a qualified healthcare professional through the appropriate hospital channel.
For urgent eye-related concerns, please seek prompt medical attention rather than relying on a website form or email response.
7. Cookies and Website Analytics
Our website may use cookies and similar technologies to support essential functionality, remember preferences, understand website usage and measure performance.
Where analytics or marketing technologies are implemented, their use will be managed in accordance with applicable requirements and relevant cookie preferences.
Please refer to our Cookie Policy for further information.
8. Data Security
AEI takes reasonable technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration or loss.
These measures may include access restrictions, secure systems, administrative procedures and other safeguards appropriate to the nature of the information.
Although we work to protect information, the transmission of information over the internet involves inherent risks. Visitors should use appropriate care when sharing personal or medical information online.
9. Data Retention
AEI retains personal information for as long as reasonably necessary for the purpose for which it was collected, to provide services, meet applicable legal and regulatory obligations, maintain required healthcare records and address legitimate administrative requirements.
Clinical records may be subject to specific retention requirements that differ from those applicable to general website enquiries.
When information is no longer required and no legal obligation requires its retention, it will be handled in accordance with applicable retention and disposal procedures.
10. Your Privacy Rights
Subject to applicable law, you may have the right to request information about the processing of your personal information, seek correction of inaccurate information, request erasure where legally available, withdraw consent where applicable and raise privacy-related concerns.
Certain information may need to be retained to meet legal, regulatory or healthcare record requirements.
To exercise a privacy right, please contact AEI using the contact details provided in this policy. We may request reasonable verification of your identity or authority before processing your request.
11. Children's Personal Information
AEI provides eye-care services to patients of different ages, including children.
Where personal information relating to a child is collected, AEI will handle it in accordance with applicable law, including requirements concerning parental or lawful guardian consent, where applicable.
Parents and lawful guardians may contact the hospital regarding information relating to a child under their care, subject to applicable legal requirements.
12. Third-Party Websites
Our website may contain links to external websites and services, including maps, social media platforms, appointment tools and other third-party resources.
These services operate under their own privacy policies and practices. AEI encourages visitors to review the applicable policies when accessing external services.
13. Changes to This Privacy Policy
AEI may update this Privacy Policy to reflect changes in our services, website functionality, information-handling practices or applicable legal requirements.
The updated version will be published on this page with the revised date.
14. Contact Us
For privacy-related questions, requests or concerns, please contact:
Anand Eye Institute Email: aei@anandeyeinstitute.org
Habsiguda: 7-147/1, Nagendra Nagar Colony, Habsiguda, Hyderabad, Telangana 500007 Phone: 040-27151999 / +91-9989987000
Chanda Nagar: 4-92/1, near MeeSeva, Gangaram, Chanda Nagar, Hyderabad, Telangana 500050 Phone: 040-23034099 / +91-8977936699
Please mention “Privacy Request” in the subject line of your email.